WAMBERAL SURGERY  //  APPOINTMENTS

Please call  02 4384 2255 to make an appointment or click the book now button to book online

Our surgery operates by appointments only.  This helps us to minimise your wait time.

To secure an appointment with your chosen doctor, at a time to suit your needs, select the book now button above or call as early as you can for non-urgent medical care.

CALL 02 4384 2255

Each day we allocate and reserve “Book on the day” appointments for urgent medical care.   We strive to accommodate medically urgent care that requires review on the day.

To ensure continuity of care, your medical records are accessible by all of our doctors, in case your preferred doctor is unavailable.

We also have a full time registered nurse on duty Monday to Friday for all nursing care, immunisations and other services.  You may call the surgery to book an appointment with our nursing team.

We also accept new patients. Please contact us to make an appointment.

 

LONG APPOINTMENTS

Should you require a long appointment with your doctor, please advise reception at the time of making the appointment. A long consultation will be required if you wish to discuss multiple or complex health problems, completion of forms for Insurance or Medicals etc. If you are unsure, please ask Reception.

 

REPEAT PRESCRIPTIONS AND REFERRALS

Repeat prescriptions and referrals forms require a consultation with the doctor. Please check what scripts/referrals you require prior to your consultation. Requests for scripts/referrals outside of your consultation will be refused, unless you have made prior arrangements.

 

WORKERS COMPENSATION

Please be aware the patient will personally be responsible for all cost which will be paid at time of consultation. Once the Practice has received a Claim Number cost will be paid by the insurance company.
 
 

MANAGEMENT OF PATIENT HEALTH INFORMATION

Medical Records
Should you wish to have your medical records sent to another practice, we can provide a brief Health summary free of charge. Should you require a complete medical history, you will need to obtain a “Transfer of Medical Records Form” from the new practice you are attending (fees may apply)

 

MY HEALTH RECORD

Is a secure, electronic record of your medical history, stored and shared in a network of connected systems, e.g Hospitals, GP’s, etc. Please notify the doctor if you would like to opt out.

 

FEEDBACK AND COMPLAINTS

We encourage and welcome patient feedback, so we can continue improving our services. It is hoped you are happy with the care you have received at Wamberal Surgery. If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 1800 043 159

Payment options

Payment is required at the time of consultation and electronic notification to Medicare is available. We accept eftpos, cash, or credit card. Personal cheques are not desirable. If Medicare has your bank account details, your refund should be paid to your account within 24 hours, otherwise a refund cheque is posted to you from Medicare.

We do not issue accounts.

Confidentiality

Wamberal Surgery has procedures in place for your confidentiality. Your medical records are stored electronically. We adhere to the National Privacy Principles. For more information regarding your medical records, please ask our staff.

Parking

Parking is available at the rear of our surgery, entry is via Ghersi Avenue. In addition, there is limited car parking available on Ghersi Avenue.

 

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