WAMBERAL SURGERY  //  GET IN TOUCH

We’d love to hear from you!

Please feel free to visit us at the surgery or contact us via phone/email for further assistance.

For all emergencies out of hours, please go directly to 
Gosford Hospital or call on 02 4320 2111.

After hours service

For after hours attention please call Wamberal Surgery on 4384 2255. Our recorded message will give you details of the After Hours service, including fees.    

After hours home visits are NOT bulk billed and a fee for service is payable on the day. Our doctors are rostered to cover the after hours period (your regular doctor may not be available).

If your medical condition is urgent, you should proceed to Gosford Hospital, call an ambulance or dial 000. 

In non-urgent cases, Bridges GP After Hours Clinic is an accredited after hours service located at 169 The Entrance Road, Erina (opposite Erina High School). You can contact the Bridges GP After Hours Clinic on 02 4367 9699.

 

 COMMUNICATION

Phone Calls
Our doctors will deal with some enquiries over the phone, however these calls interrupt consultations. For this reason, they cannot always take your calls immediately and will return your call when it is convenient. Enquiries are best dealt with by making an appointment with your doctor. If your problem is urgent, please advise Reception.

 

Emails

Communication with patients via email is conducted with appropriate regard to the privacy and confidentiality of the patient’s health information.  We do not encourage communication by patients through emails as these are not totally secure.  We prefer patients to contact the surgery by phone.

 

Results

Patients will be sent an SMS if an appointment is required to discuss your test results.

 

Recalls
Our Practice offers a recall service for preventative care. This system enables the doctors to recall patients for a number of reasons, eg. test results, immunisations, Cervical Screening, etc. All patient files have been flagged for this service. If you do not wish to receive reminder notices, please inform our staff.

Updating Details
In order for us to provide the very best of care, it is important for you to keep us informed of any changes to your details. If you have moved house or changed your home or mobile numbers recently, please inform reception.

 

 FOLLOW UP OF TEST RESULTS

We ask that all patients make a follow up appointment with the doctor for reviewing test results. You may ring to find out if your results are back but no results will be given over the phone unless previously organised with your doctor. To protect the rights of patient confidentiality the reception staff will ask a series of questions in order to confirm the identity of the person to whom they are speaking with.
 

Surgery address:

Wamberal Surgery

662 The Entrance Road
Wamberal NSW 2260
Fax: 02 4385 2329

Phone: 02 4384 2255

 

Surgery hours:

Monday to Thursday:8:30am – 8:00pm
Friday:8:30am – 5:30pm
Saturday:8:30am – 1:00pm
Sunday:Closed

Outside these hours, contact Wamberal Surgery on 4384 2255. A recorded message will give you details of our After Hours service. 

FEEDBACK

Wamberal Surgery strives to offer the best possible service and care to our patients, but there is always room for improvement and things we could do differently. We’d love to hear your suggestions.

To personally discuss a comment or complaint, please contact Danielle Chalmers, our Practice Manager at the surgery or via email manager. Danielle will discuss clinical issues with the appropriate doctor to obtain a response for you.

Should the matter be more serious, contact the Health Care Complaints Commission on 1800 043 159.